Job Description

Hotel Concierge

Turning Stone Enterprises is looking for a Hotel Concierge that possesses excellent interpersonal and guest services skills. In this role, you will be coordinating various services for VIP guests, from arranging reservations and required transportation, to answering all guest questions.

Your day-to-day as a Concierge with us:

• Going above and beyond required duties to ensure exceptional guest service to VIP's and all other guests.
• Continually strive to build VIP guest list by warmly greeting guests as they enter the Hotel, personally escorting them to their rooms, and ensuring proper follow up. Follow up includes courtesy calls, recognition of special events personal to the guest, and effectively communicating that if there is any additional way that they can be of service.
• Demonstrate extensive knowledge of all Resort restaurants, gaming departments, and amenities. Routinely suggests arrangement of reservations for internal dining, entertainment, and services.
• Effectively and politely explains to guests the limitations regarding the amenities and available services.

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

To be successful as a Concierge, you'll need:

• Excellent interpersonal and written communication skills.
• Four to five years of experience working in a guest service environment.
• High School Diploma or GED required, A.S. or B.S. degree is preferred.
• Two years of experience in hotel or resort setting.
• Knowledge of the local area, attractions, and restaurants is a must.
• Proficiency in computer applications including Microsoft Word, Microsoft Excel, & online navigation.
• The ability to multitask and handle stressful situations is necessary.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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