Job Description

Field Service Technician IThe goal of the Field Service Technician I position is to provide excellent customer support for Tarian customers and their mission. This position completes repairs, service work, and preventive maintenance on customer's medical equipment in accordance with established Tarian policies and procedures. The Field Service Technician I works with a high degree of autonomy and provides a high level of customer service.ResponsibilitiesYou will conduct the following responsibilities, upholding Tarian's commitment to safety and security while supporting the values and culture of the client and community.Performs service work and preventive maintenance of medical equipment and ensures completion of the percentage requested by customers.Repairs equipment as needed including: failure assessment, parts orders, delivery back to customers, and keeping customers informed of status.Resolves issues pertaining to the medical equipment and works with customers to ensure medical equipment and technology is working within specifications.Accurately documents and keeps detailed records of all work related activities.Performs scheduled inspections.Provides customer support of non-PM and non-repair issues such as following up on customer questions, attending meetings, and research issues.Provides all other support as requested by manager.Works and interacts with current and prospective clients, other employees, sales representatives, vendors, medical personnel, patients, guests, and visitors.Performs other job-related duties as assigned. Other Duties & Responsibilities: Stays abreast of changes in medical equipment technology.Actively works to gain more knowledge and experience.Qualifications EDUCATION & EXPERIENCE High school diploma or equivalent requiredAssociates degree or equivalent military training in associated field preferred0-2 years of hands on experience performing medical equipment repair and maintenanceFundamental experience with general medical devices, test equipment, and hand toolsFundamental experience operating electronic and specialized test equipment; trouble­shooting equipment faults; and performing quality assur­ance test­ing on a variety of medical equipmentFundamental knowledge of healthcare regulations pertaining to equipment, industry standards, codes and procedures regarding safety and HIPAA preferred.Basic mechanical and electrical knowledgeExcellent organizational skills and ability to work with general supervision.Ability to communicate effectively with various levels of employees as well as customers both verbally and in writing.Proficiency with computers to include MS Word, Excel, Outlook and ability to learn new softwareAbility to perform general arithmeticAbility to perform duties with a reasonable level of judgment, discretion, and confidentiality0-2 Certifications preferred (CBET, CLES, CRES, Network, Pressure Vessel, etc.)Demonstrated ability to perform duties as assignedMust have a valid driver's license and able to meet Tarian driving requirements. Physical Demands & Work Environment: This is a full-time position. Work hours will vary depending on client schedules, project deadlines, and the needs of the company. Workweeks may exceed the standard 40 hours. Occasional evening and weekend work may be required as job duties demand. Environment may be fast paced and stressful.While performing the duties of this job, the employee is occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 100 pounds (may request assistance). Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation. While visiting client locations, individual may occasionally be exposed to changes in temperatures, humidity, chemicals, bodily fluids, and other conditions commonly found in customer environments. Able to drive a vehicle.About TarianTarian stands out as North America's foremost expert and trusted security partner, a distinction attributed not only to the solutions and services we provide but also as a testament to the incredible individuals on our team. Their diverse backgrounds and experiences continuously drive innovation and excellence across our company, enabling our growth and success.At Tarian, we believe in the extraordinary power of people to enact positive change. Our vision is to shape a future where safety and security are not only foundations for enduring success but also powerful catalysts for positive change. We offer more than employment; we provide a career path rich in purpose and fulfillment. By joining Tarian, you become part of a greater mission. Through the creation of safe environments, you empower people, communities, and organizations to thrive and achieve their full potential, as well as your own.Be Extraordinary. Always. Join Tarian in safeguarding what matters most.Tarian is an equal opportunity employer.We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.State Security LicensingColoradoState Security Licensing NumberColorado - Tarian

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