Job Description

Audiology Assistant

The Audiology Assistant supports the hearing aid program and provides assistance to the audiologists.

Licensure, Certification, or Registration Requirements for Hire: None

Licensure, Certification, or Registration Requirements for continued employment: None

Experience REQUIRED:

• 5+ years of customer service, project/office management.

Experience PREFERRED:

• Experience working with persons with hearing loss and/or with children.

Education/training REQUIRED:

• Associate's degree or commensurate experience in the field

Education/training PREFERRED:

• Bachelor's degree

Independent action(s) required:

• Interact with patients and determine subjective problem with the patient's hearing aid.
• Evaluate malfunctioning hearing aids for objective cause of problem (including electroacoustical analysis and listening check).
• Make simple repairs if in-office repair is possible, package and send for repair if off-site repair is needed.
• Track orders in-process, unpack repaired aids and call patient to arrange for pickup.
• Make detailed chart notes and copies of repair slips/invoices.
• Keep track of hearing aid and cochlear implant accessory stock and restock as necessary.
• Assist audiologist as needed in play audiometry during pediatric hearing testing.

Supervisory responsibilities (if applicable): n/a

Additional position requirements:

• Requires flexible scheduling to meet operational needs.

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):

• Physical: Lifting 20-50 lbs.
• Activities: Prolonged standing, Prolonged sitting, Frequent bending, Repetitive motion

Mental/Sensory:

• Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading

Emotional:

• Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran

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